Services Supplement for CMMI® Version 1.3

CMMI Services book picture

Objective

  • Fundamental understanding of CMMI® for Services (SVC) v1.3 and detailed insights into service-specific elements of this constellation
  • Prerequisite: Attendees must have completed the Introduction to CMMI® for Development
  • Practical service experiences are shared

Our Instructor - Dr. Richard Bechtold

  • President, Abridge Technologies, a Certified CMMI® Institute Instructor
  • Adjunct professor at George Mason University
  • Performing CMMI®-based assessments since 1992

Your Host - Fraunhofer

  • Empirically-based research and applied technology
  • Assist organizations to improve their software business and achieve CMMI ratings 2 through 5
  • Not-for-profit affiliate of the University of Maryland

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  • Agenda
    • Day 1
      • Welcome / logistics / administrative
      • Student Introductions and Expectations
      • CMMI Services Overview
      • Exercise 1: Process Area Discussion
      • CMMI-SVC Specific Content
        • Sub-Topic: Service Delivery
        • Sub-Topic: Service System Transition
        • Sub-Topic: Incident Resolution and Prevention
        • Sub-Topic: Capacity and Availability Management
        • Sub-Topic: Service Continuity
        • Sub-Topic: Strategic Service Management
        • Sub-Topic: Service System Development
      • Relationships Among Process Areas
      • Exercise 2: Scenario Evaluation

Registration and Pricing

Click for March 21, 2014 registration!

  • Classroom convenient to DC Metro
  • Contact us about discounts or other classroom options

$495 includes:

  • 1-day Training
  • Textbook
  • Lecture notebook
  • Continental breakfast and lunch

CMMI® Questions?

Other Training Needs?