Introduction to CMMI® for Services Version 1.3
Objective
This comprehensive 3-day course will provide attendees with a fundamental understanding
of the CMMI® for Services (CMMI®-SVC) model v1.3. CMMI®-SVC is a comprehensive set
of guidelines that helps organizations to establish and improve processes for delivering
service. The course provides detailed insights into the CMMI® model foundation (CMF)
and the service specific elements of this constellation. CMMI®-SVC will be useful
to service providers, process improvement group members, appraisal team participants,
and anyone interested in this model. This course is an SEI requirement for anyone
intending to participate on a SCAMPI℠ appraisal team member for CMMI®-SVCs.
Instructors
Dr. Richard Bechtold, president of
Abridge Technology, is a process improvement consultant and has been performing
SEI-based assessments and appraisals since 1992. Dr. Bechtold is also an adjunct
professor at George Mason University, Virginia, and teaches graduate-level management
and engineering courses. Abridge Technology is an SEI Partner.
Hosting organization
The Fraunhofer Center for Experimental Software Engineering
(CESE) is a not-for-profit affiliate of the University of Maryland in College Park.
Fraunhofer CESE helps organizations improve their software business through process
improvement initiatives, working closely with our renowned partners to apply empirical
thinking to real-world software contexts.
Registration and pricing
The course fee is US $1,395 and includes training, textbook, lecture notebook, continental
breakfast and lunch. For further information please send an e-mail to:
training@fc-md.umd.edu or call 240-487-2905.
2013 course offering dates
Agenda
Day 1
- Welcome / logistics / administrative
- Student Introductions and Expectations
- Exercise 1: Resort Scenario - Services and Process Objectives
- Topic: Process Excellence and CMMI-SVC
- Topic: Defining, Establishing and Delivering Services
- Sub-Topic: Service Delivery
- Sub-Topic: Process Area Structure
- Sub-Topic: Requirements Management
- Sub-Topic: Work Planning
- Sub-Topic: Service System Development
- Exercise 2
- Topic: Monitoring and Controlling Service and Work Products
- Sub-Topic: Capacity and Availability Management
- Sub-Topic: Work Monitoring and Control
- Sub-Topic: Configuration Management
- Wrap Up, Homework Assigneent
Day 2
- Questions, Feedback, Homework Discussion
- Topic: Generic Practices and Institutionalization
- Topic: Ensuring Service Mission Success
- Sub-Topic: Incident Resolution and Prevention
- Sub-Topic: Risk Management
- Sub-Topic: Service Continuity
- Sub-Topic: Service System Transition
- Exercise 3
- Topic: Making Work Processes Explicit and Measurable
- Sub-Topic: Measurement and Analysis
- Exercise 4
- Topic: Creating a Culture to Sustain Service Excellence
- Sub-Topic: Process and Product Quality Assurance
- Sub-Topic: Organizational Process Definition
- Sub-Topic: Integrated Work Management
- Sub-Topic: Organizational Training
- Sub-Topic: Organizational Process Focus
- Exercise 5
Day 3
- Questions and Feedback
- Topic: Managing Decisions, Suppliers and Standard Services
- Sub-Topic: Decision Analysis and Resolution
- Sub-Topic: Supplier Agreement Management
- Sub-Topic: Strategic Service Management
- Topic: Making Work Processes Explicit and Measurable
- Sub-Topic: Organizational Process Performance
- Sub-Topic: Quantitative Work Management
- Sub-Topic: Causal Analysis and Resolution
- Sub-Topic: Organizational Process Management
- Topic: Appraisals and Representations
- Exercise 6
- Topic: Organizational Culture and Change Mechanisms
- Capstone Exercise 7
- Course Summary, Topic Revisits, and Final Questions
- Review: Course Expectations
- Course Evaluations