Introduction to CMMI® for Services Version 1.3

CMMI Services book picture

Objective

  • Detailed insights and a thorough understanding of Capability Maturity Model Integration for Services (CMMI®-SVC)
  • Methods for successful organization process improvements are provided
  • Practical experiences are shared

Our Instructor - Dr. Richard Bechtold

  • President, Abridge Technologies, a Certified CMMI® Institute Instructor
  • Adjunct professor at George Mason University
  • Performing CMMI®-based assessments since 1992

Your Host - Fraunhofer

  • Empirically-based research and applied technology
  • Assist organizations to improve their software business and achieve CMMI ratings 2 through 5
  • Not-for-profit affiliate of the University of Maryland

Need Our Assistance?

  • Agenda
    • Day 1
      • Welcome / logistics / administrative
      • Student Introductions and Expectations
      • Exercise 1: Resort Scenario - Services and Process Objectives
      • Topic: Process Excellence and CMMI-SVC
      • Topic: Defining, Establishing and Delivering Services
        • Sub-Topic: Service Delivery
        • Sub-Topic: Process Area Structure
        • Sub-Topic: Requirements Management
        • Sub-Topic: Work Planning
        • Sub-Topic: Service System Development
        • Exercise 2
      • Topic: Monitoring and Controlling Service and Work Products
        • Sub-Topic: Capacity and Availability Management
        • Sub-Topic: Work Monitoring and Control
        • Sub-Topic: Configuration Management
      • Wrap Up, Homework Assigneent
    • Day 2
      • Questions, Feedback, Homework Discussion
      • Topic: Generic Practices and Institutionalization
      • Topic: Ensuring Service Mission Success
        • Sub-Topic: Incident Resolution and Prevention
        • Sub-Topic: Risk Management
        • Sub-Topic: Service Continuity
        • Sub-Topic: Service System Transition
        • Exercise 3
      • Topic: Making Work Processes Explicit and Measurable
        • Sub-Topic: Measurement and Analysis
        • Exercise 4
      • Topic: Creating a Culture to Sustain Service Excellence
        • Sub-Topic: Process and Product Quality Assurance
        • Sub-Topic: Organizational Process Definition
        • Sub-Topic: Integrated Work Management
        • Sub-Topic: Organizational Training
        • Sub-Topic: Organizational Process Focus
        • Exercise 5
    • Day 3
      • Questions and Feedback
      • Topic: Managing Decisions, Suppliers and Standard Services
        • Sub-Topic: Decision Analysis and Resolution
        • Sub-Topic: Supplier Agreement Management
        • Sub-Topic: Strategic Service Management
      • Topic: Making Work Processes Explicit and Measurable
        • Sub-Topic: Organizational Process Performance
        • Sub-Topic: Quantitative Work Management
        • Sub-Topic: Causal Analysis and Resolution
        • Sub-Topic: Organizational Process Management
      • Topic: Appraisals and Representations
      • Exercise 6
      • Topic: Organizational Culture and Change Mechanisms
      • Capstone Exercise 7
      • Course Summary, Topic Revisits, and Final Questions
      • Review: Course Expectations
      • Course Evaluations

Registration and Pricing

Click for Oct 7-9, 2014 registration!

  • Classroom convenient to DC Metro
  • Contact us about other classroom options
  • Also, register for the 1-day CMMI®-DEV Supplement on Oct 10!

$1395 includes:

  • Comprehensive 3-day Training
  • Textbook
  • Lecture notebook
  • Continental breakfast and lunch

CMMI® Questions?

Other Training Needs?